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Contact Opay Customer Service

How to Reach a Person at Opay

Verified Contact Information

Customer Service:

  • +2 341 888 8329
Send Message

Customer Service:

ng-support@opay-inc.com

Legal:

ng-privacy@opay-inc.com
Privacy Inquiries

Media:

ng-partners@opay-inc.com
Affiliates

Report Fraud:

ng-antifraud@opay-inc.com
customerservice@opay-inc.com

Opay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Opay Phone Number
+2 341 888 8329
Average Hold Time
Less than 1 minute
Most Popular Opay Email Address
ng-support@opay-inc.com
Opay Live Agent Availability
62% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Opay Customer Service Rating
2.9 out of 5
View full overview
PissedConsumer Club

Contact Information

Opay Website:

Opay Help Center:

Corporate Office Address:

OPay Digital Services Limited
Alexander House, 3, Otunba Jobi Fele way, Alausa
Ikeja, Lagos 100282
Nigeria

Other Info (opening hours):

Hours:

Monday - Friday: 9 AM - 5 PM (WAT)


Other Location:

Central Business District,100212,

Plot 8 Dr Nurudeen Olowopopo Way,

Japaul House , Alausa,

Ikeja., Lagos N/A, NG

More contact details

How Customers Rate Opay Support?

2.9 / 5
Poor

Based on 38.9K calls to Opay customer support through PissedConsumer.com and 85 survey responses.

Total Calls
38.9K
Issues Resolved
11%

Why Customers Call Opay?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Account 26%
  • Payments and Charges 22%
  • Product/ Service 11%
  • Request for Information 5%
  • Shipping and Delivery 4%
  • Cards 2%
  • Refund 1%
  • Return/ Replace <1%
  • Activation/ Cancellation <1%
  • Website/ Application <1%
  • Staff <1%
  • Employment <1%

Customer Inquiries & Issues

26%
  • "Wrong transfer"
  • "Erroneous transfer"
  • "Tra"

Account

26%
  • "My wallet balance is confusing"
  • "Restricted my account"
  • "Transfer from a customer to my account is not credited"

Payments and Charges

22%
  • "Debit of over 33,000 for verv card"
  • "Pending electricity bill"
  • "Faid receiving transaction hasn't been reversed"

Product/ Service

11%
  • "Loan top up, but if possible, the"
  • "To lay a complain concerning card failed transaction?"
  • "Complaints"

Request for Information

5%
  • "I want to know the price of opay machine"
  • "About my account balance"
  • "About my account"

Shipping and Delivery

4%
  • "I sent money and not delivered"
  • "They sent me money but I didn't receive it"
  • "Delay transaction"

Cards

2%
  • "I used my opay card to withdraw on ATM Wema bank yesterday, I was debited but cash wasn't dispense. Please treat as urgent"
  • "I accepted that have collected ATM cards I ordered and they have not delivered it to me"
  • "Card debited even though pos showed declined"

Refund

1%
  • "Needed my refund of 7000 from possibly the GLO company"
  • "I have a refund from temu which have not arrived into my account"
  • "Temu refunded my money to me true opay since December 10 I didn't see it till now help me please"

Return/ Replace

<1%
  • "I want to change the number"
  • "Wants to change my phone number"
  • "To change my nin"

Activation/ Cancellation

<1%
  • "My sim is not more activated so i cant a otp message"
  • "I canceled a transaction I I haven't been refunded yet"
  • "I canceled a dispute erraneous transfer and Upton now the receipt account is unfreeze"

Website/ Application

<1%
  • "App malfunction"
  • "Download issues"
  • "I use my dstv app to subscribe to dstv yanga package. I paid 12,000 via interswitch (opay)and it was successful on 26th of July 2025 and till date, I haven't been connected. I called dstv yo complain, and the agent said the transaction failed"

Staff

<1%
  • "I am receiving unnecessary phone call from opay customer service"
  • "Your manager is Ruth bala is cheated me"
  • "I was being fruded. Some person collected my money Loring to me"

Employment

<1%
  • "I submitted court order last week at opay office in Benin, I've not heard from the office till now."
  • "The reason why I'm calling OPay a guy buth something from me and he did not pay off my money so I want OPay to help me to provide he's numbers he's name is ADELKE ADIRN"
  • "To know if I can print money been sent in several opay agents via opay office"

Compare Opay Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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